Frequently Asked Questions
We’ve got answers to your scuba education, equipment sales & service, location, and dive travel questions. And if you don’t see it here, get in touch so we can get you the info you need.
How old do you have to be to dive?
10 years old is the minimum age for scuba certification. We do have snorkeling classes for younger students. We assess the prospective student for maturity level and how well they follow direction. Parents are usually the best judge of their child’s abilities.
Do you provide scuba experiences or skills updates?
We run scuba experiences and scuba skills updates any time there is a class with less than 6 students and not listed as private.
We can also schedule one for you if you don’t see a class on the schedule.
Just give us a call.
How long does equipment servicing take?
We have a normal 2 week turn around on services. If your equipment needs a part we do not usually stock this usually allows for that part to be obtained and installed.
What is your refund policy?
Products: Products must be in salable condition. Refunds within a 30 day period will be issued an in store credit in the form of a gift card. Refunds require a receipt or proof of purchase in our point of sale system.
Education: Class deposits are non-refundable. The balance is refundable up until the class starts. Once the class has commenced no refunds will be given. For open water students we suggest taking a try scuba class which is $75 to get an idea if it is for you. The $75 will be applied to your open water class fee if you sign up within 4 weeks of taking the try scuba class.
Travel: Trip deposits are non-refundable. We highly suggest purchasing travel insurance to protect your trip funding in case of cancellation due to unforeseen circumstances.
Do you reward referrals?
We sure do!
We are so happy to hear customers trust us enough to pass our name around that we offer a $25 store credit when anyone who drops your name signs up (and pays) for a class. If registering for a class online they can add your name to the referral box at checkout. 1 referral per new student.